Job Title: CRM Associate

Location: Erragadda, ESI Metro Station, Hyderabad.

 CTC Range: ₹ 2.5  – ₹ 4.0 Lakhs Per Annum (varies based on experience)

Key Requirements:

• Education: Bachelor’s Degree (Any Specification).
• Experience: 1-3 years in Customer Service/CRM & Fresher’s with strong communication are welcome.
• Skills: Strong communication, Customer Focus, CRM tool knowledge, Multitasking.

Key Responsibilities:

1. Customer Engagement:
   • Act as the primary contact for customers, addressing concerns promptly.
   • Share updates, product info, and promotions proactively.
2. Query Resolution:
   • Handle queries via phone, email, or chat and ensure timely resolutions.
   • Collaborate with internal teams to resolve complaints/issues.
3. Retention & Loyalty:
   • Monitor satisfaction and implement retention strategies.
   • Collect feedback through surveys to improve experiences.
4. Data Management:
   • Maintain accurate customer records in CRM systems.
   • Analyze customer trends through reports.
5. Collaboration:
   • Work with sales and marketing to enhance acquisition and retention.
   • Provide insights to refine offerings and campaigns.

Benefits:

• Incentives for excellent service.
• Training and Development programs.
• Employee perks.