Job Title: BPO Associate
                                            
Location: Erragadda, ESI Metro Station, Hyderabad.

CTC Range: ₹ 1.8 Lakhs – ₹ 2.50 Lakhs Per Annum (varies based on experience)

Key Requirements:

• Education: Minimum Intermediate Qualification; Graduates (Any Specification).
  
  
• Experience: Freshers (or) 6 Months – 2 Years in BPO / Customer service.
  
  
• Skills:
  
  Excellent communication (English/Regional Languages).
  
  Basic Computer knowledge (MS Office/CRM).
  
  Problem-solving, Decision-Making, and Sales skills (If applicable)

Other Details:

• Work Hours: 09:45 AM to 06:30 PM, 06  Working Days
  
  
• Benefits: Incentives for Target Achievement and Career Growth Opportunities.
  
  

Roles & Responsibilities:

1. Customer Interaction:
   
   
   • Handle inbound/outbound calls professionally, provide accurate information, and resolve issues effectively.
     
     
2. Problem Resolution:
   
   
   • Troubleshoot and resolve complaints or escalate complex issues for resolution.
     
     
3. Sales & Targets (If Applicable):
   
   
   • Pitch products/services to customers and achieve assigned monthly targets.
     
     
4. Documentation & Reporting:
   
   
   • Record customer interactions in the CRM system and generate performance reports.