Job Title: Entry Level & Internships
Location: ESI Metro Station, Erragadda Road, Hyderabad.

          CTC Range: ₹ 1.8 Lakhs – ₹ 2.50 Lakhs Per Annum (varies based on experience)

Key Requirements:

• Education: Minimum Intermediate Qualification; Graduates (Any Specification).

• Experience: Freshers (or) 6 Months – 2 Years in BPO / Customer service.

• Skills:

  1. Excellent communication (English/Regional Languages).
  2. Basic Computer knowledge (MS Office/CRM).
  3. Problem-solving, Decision-Making, and Sales skills (If applicable)

Other Details:

• Work Hours: 09:45 AM to 06:30 PM, 06  Working Days

• Benefits: Incentives for Target Achievement and Career Growth Opportunities.

Roles & Responsibilities:

1. Customer Interaction:

   • Handle inbound/outbound calls professionally, provide accurate information, and resolve issues effectively.

2. Problem Resolution:

   • Troubleshoot and resolve complaints or escalate complex issues for resolution.

3. Sales & Targets (If Applicable):

   • Pitch products/services to customers and achieve assigned monthly targets.

4. Documentation & Reporting:

   • Record customer interactions in the CRM system and generate performance reports.